Delivery Information

We aim to deliver your order quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery times may vary based on your location and chosen shipping method.

Estimated Delivery Times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Please note: Delivery delays can occasionally occur due to high demand, holidays, or carrier issues.

Shipping Locations

Currently, we ship within the United States. For international shipping inquiries, please contact us at [Insert Your Customer Service Email].

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package.

Lost or Stolen Packages

Kitina Lilly is not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.

If your package is missing, please contact the carrier directly using your tracking number. We’re happy to assist you if needed.

Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

For any shipping questions or concerns, please contact us by email.

Last updated: April 18, 2025